FAQ

Unfortunately, we are unable to provide refunds for COVID-19 tests purchased on site. When you book a test, our testing centres make every effort to welcome you in the best conditions. Managing your appointment involves staff, equipment and logistical costs. This planning does not take place the day before but several days in advance. Once your test has been booked, it is therefore impossible for us to issue a refund. Furthermore, our website mentions this three times during the test purchase process. Just like you, we are dependent on changes in federal and international health measures. We cannot take responsibility for the consequences of these changes. In applying this method, we want to ensure that the testing capacity is maximised and that no time slots are lost. Applying an effective testing strategy is part of the solution to ending the COVID-19 pandemic.

If you do not have a Belgian National Register Number, you must use your BIS number to make an appointment on our booking platform www.brussels.testcovid.be. The BIS number is a unique identification number for people who are not registered in the Belgian National Register, but who still have a link with the Belgian authorities. Your BIS number consists of 11 digits, the first six of which correspond to your date of birth.

If you do not have a NISS or BIS number and you need to have a refundable PCR test, you can go directly to the Helpdesk of all testing centres without an appointment.

If you need to purchase a PCR test, you can go directly to the Helpdesk of the following testing centres without an appointment: Albert, Molenbeek, Pacheco or Schaerbeek.

Bring proof of identity and if possible, register on the Coronalert application to access your test result here.

It is possible to book a free PCR test, without a CTPC (COVID-19 Test Prescription Code), if you meet one of the following conditions:

  1. You have a medical prescription from your doctor, PSE doctor (school doctor), or company doctor;
  2. You have received a reference letter for a COVID-19 test from your school.
  3. You have acute onset symptoms with no other obvious cause:
    1. At least 1 of the following major symptoms: cough, shortness of breath/suffocation, chest pain, loss of smell or taste.
    2. At least 2 of the following minor symptoms: fever, muscle aches, fatigue, rhinitis, sore throat, headache, anorexia, watery diarrhoea, acute confusion, sudden falls.
  4. You received one or two doses of vaccine at a vaccination point in the Brussels Region between 16 September and 31 October 2021. You can receive a free PCR test without an activation code, upon presentation of your original vaccination card or ticket at the testing center (on paper only).

If you do not have a CTPC code and do not meet one of the conditions listed above, you will only be able to purchase a PCR test.

Our testing centres are able to welcome children of all ages. For 0- to 3-year-old children, you can go to all our testing centres except the Heysel centre, which is not equipped for paediatric care.

Consult the instructions for finding your COVID-19 test result here.
For tests performed at the Molenbeek testing centre, instructions on how to find your test result are available here.

For tests performed at the Bracops testing centre, instructions on how to find your test result are available here.

All our testing centres are accessible for persons with reduced mobility and wheelchair users. If you need someone to accompany you to the testing centre, this is allowed. This person will have to wait outside the testing room during the test.

If you have not received a confirmation email after booking your COVID-19 test, please contact our call centre. Our call centre is available from Monday to Saturday, from 9 a.m. to 5 p.m., by phone on 02 832 83 83 or by email at resultbrussels@testcovid.be

If you are registered with a Belgian “mutuelle/ziekenfonds” (health insurance provider) and meet the conditions for reimbursement of a COVID-19 test established by INAMI/RIZIV (the National Institute for Health and Disability Insurance), your test will be free of charge, as the cost of the test will be covered by your “mutuelle/ziekenfonds”. You can find the conditions for reimbursement of a PCR test here.

If you are not registered with a Belgian ”mutuelle/ziekenfonds” but still meet the conditions for reimbursement of a COVID-19 test established by INAMI/RIZIV, the laboratory will charge you an amount of 46.81 EUR. You can then apply for reimbursement of your test from your own health insurance company.

If you need to be tested for reasons that do not entitle you to a refund, you can book a time slot for your test online and pay €41 on site. Purchased tests will not be refunded.

Our call centre is available from Monday to Saturday, from 9 a.m. to 5 p.m., by phone on 02 832 83 83 or by email at resultbrussels@testcovid.be You can contact the call centre for the following reasons:

  • You have questions about your test results
  • You need general information about the Brussels testing centres
  • You wish to cancel or reschedule your appointment
  • You wish to submit a complaint

Please note: the call centre is not able to book appointments for patients.

By clicking on the red ‘Make your appointment here’ button, you will be redirected to a registration page where you can book a test. Follow the instructions on the page and fill in your personal information. If you have any concerns or questions, please contact our call centre by phone on 02 832 83 83 or by email at resultbrussels@testcovid.be, Monday to Saturday, 9 a.m. to 5 p.m.

Consult all quarantine and isolation measures in force here.